full time contact center jobs in UAE

Team Leader/Subject Matter Expert - Contact Center

New

AED 120,000 – AED 200,000 per year

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...

Concentrix

Abu Dhabi

13 hours ago

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Quality Analyst – Contact Center (Emirati National)

New

AED 60,000 – AED 120,000 per year

Quality Analyst – Contact Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 2-3 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....

Talents of Endearment

Dubai

13 hours ago

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Entry-Level Contact Center Specialist — Growth & Training

AED 120,000 – AED 200,000 per year

A leading customer service company in Abu Dhabi is looking for a Contact Center Specialist. This entry-level, full-time role focuses on delivering outstanding customer service and support. The ideal candidate will possess excellent communication skills and have a strong customer-oriented approach. Opportunities for professional growth, comprehensive training, and a collaborative work environment...

No Experience

Visa Boards

Abu Dhabi

a day ago

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Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

AED 120,000 – AED 200,000 per year

Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...

Concentrix Corporation

United Arab Emirates

a day ago

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Senior 24/7 Contact Center Operations Lead

AED 120,000 – AED 200,000 per year

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

United Arab Emirates

a day ago

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Bilingual Project Manager – Contact Center (EN/AR) Dubai

AED 120,000 – AED 200,000 per year

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree...

Ultimate HR Solutions

Dubai

a day ago

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Senior UC Engineer: Optimize & Support Contact Centers

AED 120,000 – AED 200,000 per year

A technology consulting firm in Dubai is seeking a Senior Technical Support Engineer responsible for optimizing and supporting Unified Communications networks. The ideal candidate has a Bachelor's degree in computer science, over 4 years of relevant experience, and certifications in Cisco Collaboration or NICE CXone. This full-time position offers opportunities for collaboration and detailed...

Intertec Systems

Dubai

a day ago

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Team Leader - Contact Center - Al Ain Emiratized Role

New

JOB PURPOSE: Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products...

Remote

First Abu Dhabi Bank

Abu Dhabi

45 minutes ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Dubai

47 minutes ago

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Contact Center Specialist

AED 120,000 – AED 200,000 per year

| | || --- | --- || Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | None / No Formal Education || Experience | No Experience / Fresh |## Job OverviewMiral Destinations is seeking a Contact Center Specialist. This entry-level, full-time position in Abu Dhabi, United Arab Emirates, focuses on providing excellent customer service and support.## Company OverviewMiral...

No Experience

Visa Boards

Abu Dhabi

a day ago

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Team Leader/Subject Matter Expert - Contact Center

AED 120,000 – AED 200,000 per year

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Concentrix Corporation

United Arab Emirates

a day ago

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Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

AED 120,000 – AED 200,000 per year

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

No Experience

Concentrix

Dubai

a day ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Abu Dhabi

45 minutes ago

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Team Leader/Subject Matter Expert - Contact Center

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Concentrix Corporation

Umm Al Quwain

46 minutes ago

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Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) - Apply

New

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

No Experience

Concentrix

Dubai

19 hours ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Ajman

45 minutes ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Dibba Al-Fujairah

45 minutes ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Umm Al Quwain

45 minutes ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Sharjah

45 minutes ago

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Senior 24/7 Contact Center Operations Lead

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

Ras al-Khaimah

45 minutes ago

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