contact center jobs in UAE

Contact Center Supervisor - Community Management

AED 120,000 – AED 200,000 per year

About the Role: On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement. This is a fantastic opportunity to join a...

Tafaseel Group

Dubai

19 hours ago

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Product Specialist - Contact Center Automation and AI

AED 120,000 – AED 200,000 per year

Overview We are seeking a highly skilled and motivated Product Specialist based in Dubai to join our local team. This individual will collaborate closely with the local team on ground in GCC, and remotely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions. The ideal candidate should possess a strong background in Customer...

KAVAK

Dubai

19 hours ago

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Contact Center Tech Lead - IVR, CRM & Automation

AED 60,000 – AED 120,000 per year

Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our...

First Abu Dhabi Bank

Abu Dhabi

19 hours ago

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Genesys Cloud Tech PM for Contact Center Transformation

AED 120,000 – AED 200,000 per year

A tech company in Dubai is seeking an experienced Technical Project Manager with expertise in Genesys to oversee complex contact center transformation initiatives. Responsibilities include managing project delivery, coordinating AWS integrations, and leading technical teams. The ideal candidate has proven experience in telecom environments, specifically with Genesys Cloud, and possesses strong...

Tech Junction Ltd

Dubai

19 hours ago

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Entry-Level Contact Center Specialist — Growth & Training

AED 120,000 – AED 200,000 per year

A leading customer service company in Abu Dhabi is looking for a Contact Center Specialist. This entry-level, full-time role focuses on delivering outstanding customer service and support. The ideal candidate will possess excellent communication skills and have a strong customer-oriented approach. Opportunities for professional growth, comprehensive training, and a collaborative work environment...

No Experience

Visa Boards

Abu Dhabi

19 hours ago

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WFM & Operations Lead — Contact Center Excellence

AED 120,000 – AED 200,000 per year

A leading banking institution in the UAE is seeking a Workforce Management & Operations Manager to oversee the MIS Team and manage the performance of contact center operations. This critical role includes ensuring optimal scheduling, conducting coaching sessions, and improving call center efficiency through data analysis and collaboration with various stakeholders. Ideal candidates will have...

ADIB Group

Ras al-Khaimah

19 hours ago

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Section Manager Regional Customer Contact Center

AED 120,000 – AED 200,000 per year

Job Title Section Manager Regional Customer Contact Center Department: Customer Excellence (CQ) Function: Section Manager RCCC Legal Entity: NMEF Location: Dubai UAE Level: EVP - 7 Direct Manager: DGM - Customer Quality Managers: Manager DGM - Customer Quality Functional Reporting: GM Customer Excellence Mission & Main Objectives - Supervise outsourced team of Regional Customer Contact...

Nissan

Dubai

19 hours ago

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Team Leader - Contact Center RAK (Outsource Role)

AED 120,000 – AED 200,000 per year

Team Leader - Contact Center RAK (Outsource Role) United Arab Emirates Trending Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role Operational readiness - Manage and lead a team of Call Center...

Abu Dhabi Islamic Bank PJSC

Abu Dhabi

19 hours ago

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Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

AED 120,000 – AED 200,000 per year

Operations Manager - Contact Center - Real Estate (Bilingual- English/ Arabic) Responsibilities - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) - Selecting, training, developing, and...

Concentrix Corporation

United Arab Emirates

19 hours ago

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Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

AED 120,000 – AED 200,000 per year

Job Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.## Essential Functions/Core Responsibilities• Analyze and maintain all Client...

Convergys

Dubai

19 hours ago

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Contact Center Supervisor

AED 120,000 – AED 200,000 per year

Contact Center Supervisor | Facilities Management | Dubai Looking for a strong Contact Center / Call Center Supervisor with FM helpdesk experience to manage day-to-day contact center operations and ensure SLA compliance. #KeyRequirements: - 5+ years of experience in contact center / help desk environment, ideally within Facilities Management industry - Strong understanding of SLA monitoring,...

Al Futtaim

Dubai

19 hours ago

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Senior 24/7 Contact Center Operations Lead

AED 120,000 – AED 200,000 per year

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

First Abu Dhabi Bank (FAB)

United Arab Emirates

19 hours ago

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Director of Community & Contact Center Operations

AED 120,000 – AED 200,000 per year

A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure...

Anydrive

Dubai

19 hours ago

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Community Engagement Contact Center Lead

AED 120,000 – AED 200,000 per year

An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant...

Tafaseel BPO

Dubai

19 hours ago

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Manager, Contact Center Operations

AED 120,000 – AED 200,000 per year

Contact Center Operations Manager Team Supervision - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on‑the‑job training and constructive feedback to assigned team to support their overall development. - Promote the...

First Abu Dhabi Bank (FAB)

United Arab Emirates

19 hours ago

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Contact Center Solutions Senior Technical Analyst (Outsource)

AED 120,000 – AED 200,000 per year

Description Role: Contact Center Solutions Senior Technical Analyst (Outsource) Location: Abu Dhabi Role Purpose: This role covers an IT team leader position to support the digital channels: Contact Center IVR Genie Dialer Chatbanking Data Voice Recording ITM Digital Connect Video Recording WFM SMS banking and UBPS. Reporting to Manager of Digital Channels Platforms. His role ensures those...

ADIB Group

Abu Dhabi

19 hours ago

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Contact Center Specialist

AED 120,000 – AED 200,000 per year

| | || --- | --- || Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | None / No Formal Education || Experience | No Experience / Fresh |## Job OverviewMiral Destinations is seeking a Contact Center Specialist. This entry-level, full-time position in Abu Dhabi, United Arab Emirates, focuses on providing excellent customer service and support.## Company OverviewMiral...

No Experience

Visa Boards

Abu Dhabi

19 hours ago

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Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

AED 120,000 – AED 200,000 per year

Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...

Concentrix Corporation

United Arab Emirates

19 hours ago

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Senior IT & Contact Center Systems Administrator

AED 120,000 – AED 200,000 per year

A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in...

KAVAK

Dubai

19 hours ago

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AI-Driven Contact Center Product Specialist

AED 120,000 – AED 200,000 per year

A leading tech company in Dubai seeks a skilled Product Specialist to enhance contact center operations through AI-driven solutions. Responsibilities include developing product strategies, improving customer experiences, and collaborating on automation implementation. Ideal candidates will have a Bachelor's degree in Computer Science, at least 3 years of product management experience, and fluency...

KAVAK

Dubai

19 hours ago

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