A prominent automotive service provider in Dubai is seeking a CRM / Contact Center Operations Manager. This role oversees daily operations of the contact center, ensuring service levels and productivity standards are met. The ideal candidate will have over 7 years of experience in contact center operations, including 5 years in a managerial role, strong leadership skills, and deep knowledge of...
A leading tech company is seeking a Lead Developer with over 8 years of software development experience for building Amazon Connect-based contact center solutions. The ideal candidate will possess strong expertise in AWS services, including Lambda and Lex, and have experience leading technical designs. This position offers a hybrid/remote work model in the UAE. Join us to enhance customer...
Quality Analyst – Contact Center (Emirati National)
Full time | Talents of Endearment | United Arab Emirates
Posted On 24/01/2026
Job Information
Number of Positions 2
Technology
Work Experience 2-3 years
City Dubai
State/Province Dubayy (Dubai)
337-1500
Job Description
The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....
About the Role:
On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.
This is a fantastic opportunity to join a...
Overview
We are seeking a highly skilled and motivated Product Specialist based in Dubai to join our local team. This individual will collaborate closely with the local team on ground in GCC, and remotely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions. The ideal candidate should possess a strong background in Customer...
A tech company in Dubai is seeking an experienced Technical Project Manager with expertise in Genesys to oversee complex contact center transformation initiatives. Responsibilities include managing project delivery, coordinating AWS integrations, and leading technical teams. The ideal candidate has proven experience in telecom environments, specifically with Genesys Cloud, and possesses strong...
Job Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.## Essential Functions/Core Responsibilities• Analyze and maintain all Client...
Contact Center Supervisor | Facilities Management | Dubai
Looking for a strong Contact Center / Call Center Supervisor with FM helpdesk experience to manage day-to-day contact center operations and ensure SLA compliance.
#KeyRequirements:
- 5+ years of experience in contact center / help desk environment, ideally within Facilities Management industry
- Strong understanding of SLA monitoring,...
A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure...
An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant...
Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix
Essential Functions / Core Responsibilities
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
- Reports results of evaluations to appropriate...
A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....
Operations Manager - Contact Center - Real Estate (Bilingual- English/ Arabic)Responsibilities
Analyze and maintain all Client Service Level Agreements; implement improvement plans as neededMaximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)Selecting, training, developing, and managing...
Contact Center Operations ManagerTeam Supervision
Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.Provide on‑the‑job training and constructive feedback to assigned team to support their overall development.Promote the organisation’s...
The CRM / Contact Center Operations Manager is responsible for managing and optimizing the day-to-day operations of AGMC’s contact center across Dealership Operations, Mobility Services (Rental, Leasing, Limousine), and After Sales functions. The role ensures operational excellence, stable service delivery, and continuous improvement of the current operating model while practically developing and...
A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...
Job TitleQuality Analyst - Contact Center ( Bilingual - English/ Arabic )Job DescriptionAs a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it against...
A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in...
A leading tech company in Dubai seeks a skilled Product Specialist to enhance contact center operations through AI-driven solutions. Responsibilities include developing product strategies, improving customer experiences, and collaborating on automation implementation. Ideal candidates will have a Bachelor's degree in Computer Science, at least 3 years of product management experience, and fluency...