slas jobs in Dubai

Service Orchestrator: SLA-Driven Dispatch & Support

AED 60,000 – AED 120,000 per year

A leading service provider in UAE is seeking an experienced Service Coordinator / Call Center Representative. The candidate will manage service activities, schedule technicians, and maintain customer communication, ensuring compliance with service levels (SLAs). Responsibilities include prioritizing service requests, dispatching technicians, and preparing reports. Applicants should have at least...

CCR Commercial Refrigeration

Dubai

17 hours ago

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IT Infra Operations Manager: Managed Services & SLA Leader

AED 120,000 – AED 200,000 per year

A leading IT services provider in Dubai is seeking a Manager to supervise the technical support team and direct operations for managed services. You will ensure adherence to service-level agreements (SLAs) and promote a culture of continuous improvement while being the primary liaison for key clients. The ideal candidate will have a strong background in IT service operations and compliance with...

Intertec Softwares

Dubai

17 hours ago

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Facilities Management Contact Center Supervisor – SLA Expert

AED 120,000 – AED 200,000 per year

A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...

Al Futtaim

Dubai

17 hours ago

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IT Service Delivery Lead – SLA, ITIL & Customer Success

AED 200,000 – AED 300,000 per year

A technology services provider in Dubai is seeking an experienced IT Service Delivery Manager to oversee IT service delivery and ensure compliance with SLAs and ITIL standards. The ideal candidate has 8-10 years of experience in IT operations with strong leadership and stakeholder management skills. This full-time role requires managing cross-functional teams and maintaining client relationships...

Ghobash Group

Dubai

17 hours ago

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IT Support Manager: SLA-Driven Escalation Lead

AED 120,000 – AED 200,000 per year

A leading technology firm in Dubai is seeking a qualified individual to manage and supervise support leads in handling user issues. This role involves coordinating with various managers for incident resolution, ensuring timely service delivery, and improving the quality of IT support. The candidate will also train and mentor Level 1 engineers, conduct user feedback surveys, and provide analytical...

Dutco Group

Dubai

17 hours ago

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Cloud Support Engineer — SLA-Driven Incident & API Expert

AED 120,000 – AED 200,000 per year

A leading technology solutions provider in Dubai is seeking a Support Engineer. In this role, you will act as the first point of contact for technical support, managing the full lifecycle of support requests and ensuring adherence to service-level agreements. The ideal candidate has 3–7 years of experience in technical support, a strong understanding of cloud platforms such as Azure, and...

Halian

Dubai

17 hours ago

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After Sales Team Lead: SLA Driven Delivery & People Lead

AED 120,000 – AED 200,000 per year

A leading insurance service provider in Dubai is seeking an After Sales Support - Team Lead to manage the after-sales support team. You will be responsible for planning activities, ensuring compliance with contractual terms, and achieving service level agreements. The ideal candidate has a Bachelor's Degree, at least 2 years of relevant experience, and proficiency in MS Office. This full-time...

Nextcare

Dubai

17 hours ago

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Lending Operations Manager — Team Lead & SLA Focus

AED 120,000 – AED 200,000 per year

A leading financial institution in Dubai is looking for a full-time team member to handle administrative duties, manage team workflows, and ensure compliance with banking policies. The role demands about 1 to 2 years of experience in clerical work and strong analytical skills. Candidates with experience in banking products will be preferred. Strong relationship management and knowledge of MS...

First Abu Dhabi Bank

Dubai

17 hours ago

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Senior 3D Printing Technician – FDM/SLA/SLS Expert

AED 60,000 – AED 120,000 per year

A dynamic technology firm in Dubai is seeking a 3D Printing Technician to prepare and process print files, operate various 3D printers, and ensure quality standards are met through meticulous post-processing of printed parts. Ideal candidates have at least 3 years of relevant experience and strong technical troubleshooting skills. Join a fast-paced environment where you can contribute to...

Management Solutions International MSI

Dubai

17 hours ago

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Cloud Support Engineer - SLA-Driven Troubleshooter

New

A leading technology services provider is seeking a Support Engineer located in Dubai, UAE. In this role, you will be the first point of contact for technical support, managing the full lifecycle of support requests, and ensuring adherence to service agreements. The ideal candidate should have a solid understanding of cloud platforms and strong problem-solving skills, with 3–7 years of experience...

Halian | Managed Services, Recruitment Agency & Contract Staffing

Dubai

an hour ago

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IT Asset Support Specialist — Inventory, Backups & SLAs

A leading company in the UAE is seeking a professional to assist in the management and support of IT assets. The role involves maintaining an inventory of IT assets, troubleshooting issues, and ensuring compliance with organizational standards. The ideal candidate has a Bachelor's degree in a relevant field and 2-3 years of experience in database and system administration. Strong documentation...

Emarat

Dubai

an hour ago

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Manager Inventory Control

New

AED 120,000 – AED 200,000 per year

Who we are GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years GMG is a valued partner of choice for the worlds most successful and respected brands in the...

GMG

Dubai

5 hours ago

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Facilities Management Contact Center Supervisor – SLA Expert - Apply

New

A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...

Al Futtaim

Dubai

4 hours ago

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After Sales Team Lead: SLA Driven Delivery & People Lead - Apply

A leading insurance service provider in Dubai is seeking an After Sales Support - Team Lead to manage the after-sales support team. You will be responsible for planning activities, ensuring compliance with contractual terms, and achieving service level agreements. The ideal candidate has a Bachelor's Degree, at least 2 years of relevant experience, and proficiency in MS Office. This full-time...

Nextcare

Dubai

4 days ago

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IT Service Delivery Lead – SLA, ITIL & Customer Success - Apply

A technology services provider in Dubai is seeking an experienced IT Service Delivery Manager to oversee IT service delivery and ensure compliance with SLAs and ITIL standards. The ideal candidate has 8-10 years of experience in IT operations with strong leadership and stakeholder management skills. This full-time role requires managing cross-functional teams and maintaining client relationships...

Ghobash Group

Dubai

4 days ago

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IT Support Manager: SLA-Driven Escalation Lead - Apply

A leading technology firm in Dubai is seeking a qualified individual to manage and supervise support leads in handling user issues. This role involves coordinating with various managers for incident resolution, ensuring timely service delivery, and improving the quality of IT support. The candidate will also train and mentor Level 1 engineers, conduct user feedback surveys, and provide analytical...

Dutco Group

Dubai

4 days ago

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Service Delivery Lead - Agile, SLAs & Stakeholders

AED 200,000 – AED 300,000 per year

Key Responsibilities: - Oversee and manage the delivery of application support and new developments. - Ensure adherence to SLAs and governance protocols maintaining high quality service delivery. - Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly. - Monitor and manage incident escalations ensuring resolution within...

Intertec Softwares

Dubai

17 hours ago

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Senior Legal Counsel – Contracts

New

AED 200,000 – AED 300,000 per year

Get AI-powered advice on this job and more exclusive features. Actively engaged in multi-asset class investment activities across various geographies, carried out by a highly qualified and experienced in-house team of investment professionals using an ‘Asset Allocation Matrix’ to realize risk adjusted returns on invested capital over a long-term period. Investment activities include direct...

Ghobash Group

Dubai

5 hours ago

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IT Infra Operations Manager: Managed Services & SLA Leader - Apply

A leading IT services provider in Dubai is seeking a Manager to supervise the technical support team and direct operations for managed services. You will ensure adherence to service-level agreements (SLAs) and promote a culture of continuous improvement while being the primary liaison for key clients. The ideal candidate will have a strong background in IT service operations and compliance with...

Intertec Softwares

Dubai

4 days ago

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Service Delivery Lead - Agile, SLAs & Stakeholders - Apply

Key Responsibilities: - Oversee and manage the delivery of application support and new developments. - Ensure adherence to SLAs and governance protocols maintaining high quality service delivery. - Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly. - Monitor and manage incident escalations ensuring resolution within...

Intertec Softwares

Dubai

4 days ago

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