slas jobs in Abu Dhabi

24/7 IT Service Desk Engineer — Incident & SLA Expert

AED 120,000 – AED 200,000 per year

A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...

Boskalis

Abu Dhabi

a day ago

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24/7 Contact Center Team Lead – Abu Dhabi (CX & SLA)

AED 120,000 – AED 200,000 per year

A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...

First Abu Dhabi Bank (FAB)

Abu Dhabi

a day ago

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Vice President- Client Integration

New

AED 200,000 – AED 300,000 per year

About the Role Vice President- Client Integration Abu Dhabi, UAE The role of a Client Integration Vice President (VP) involves leading/overseeing client integrations, conversions and strategic projects. The Integration VP is responsible for the management of virtual project teams tasked with project managing client integrations/conversions, services delivery changes and sales support. The VP...

The Citco Group Limited

Abu Dhabi

8 hours ago

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Head of Information Technology

New

AED 200,000 – AED 300,000 per year

Job Purpose The Head of Information Technology is responsible for owning and executing the organization’s technology strategy across a multi-asset real estate services portfolio. The role provides leadership over enterprise infrastructure, cloud platforms, and core enterprise applications, ensuring secure, resilient, and scalable IT operations. The position supports business functions...

Aldar Estates

Abu Dhabi

8 hours ago

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Sourcing Manager, Procurement

New

AED 120,000 – AED 200,000 per year

Company Description MENA Procurement is a leading training and procurement consultancy firm specializing in procurement trainings and consultancy. As a digital Group Purchase Organization (GPO), MENA Procurement offers AI enabled procurement solutions with readily available catalogues. The organization helps leading companies in the region to establish and enhance their procurement functions,...

MENA Procurement

Abu Dhabi

8 hours ago

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Head of Account Operations

New

AED 200,000 – AED 300,000 per year

Global Digital Bank – ADGM Role Title - Head of Account Operations Reporting Line - Reports to the Chief Operating Officer (COO) Role Purpose The Head of Account Operations is responsible for the end-to-end operational ownership of the customer account lifecycle at a leading bank – ADGM. The role ensures that all account-related operational activities — whether system-driven,...

Confidential Careers

Abu Dhabi

8 hours ago

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Team Leader/Subject Matter Expert - Contact Center

New

AED 120,000 – AED 200,000 per year

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...

Concentrix

Abu Dhabi

8 hours ago

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Senior Manager – IT NOC (Network Operations Center) - Arabic Speaking

New

AED 120,000 – AED 200,000 per year

About the Role The Senior Manager – IT NOC is responsible for leading and governing 24/7 Network Operations Center functions to ensure high availability, stability, and performance of enterprise IT infrastructure and services. This role provides strategic direction, operational oversight, and senior stakeholder engagement, ensuring NOC operations are aligned with business objectives, service...

XAD Technologies

Abu Dhabi

8 hours ago

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Procurement Officer

New

AED 120,000 – AED 200,000 per year

Job Purpose - Supports the Assistant Procurement Manager in delivering cost-effective and efficient procurement solutions across assigned projects and categories. - This position works closely with the end users to ensure that all products and services are ready and available in a timely manner for onsite delivery. - Collaborating with Khidmah’s third‐party Service Providers to support the...

Khidmah

Abu Dhabi

8 hours ago

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Documentation Management System Manager

New

AED 120,000 – AED 200,000 per year

Synopsis Lead the governance, enhancement, and delivery of Flight Operations documentation and Centralised Document Management System (CDMS) platforms across the Operations division. Manage accuracy, regulatory compliance, and operational excellence across all controlled manuals and process documentation. Serve as the subject matter expert for Comply365's DocuNet, NAVBLUE Mission+, and Boeing...

Etihad Airways

Abu Dhabi

8 hours ago

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Senior Account Manager

New

AED 120,000 – AED 200,000 per year

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer...

Hybrid

CNS Middle East

Abu Dhabi

8 hours ago

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Manager Guest Relations & Service Excellence

New

AED 120,000 – AED 200,000 per year

Synopsis Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. The Manager Guest Relations has overall responsibility for the Guest Relations and Baggage Claims teams. A key role in the Customer Care Leadership...

Etihad

Abu Dhabi

8 hours ago

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Specialist- Domestic Payment ( Emiratised role only)

New

AED 120,000 – AED 200,000 per year

Overview JOB PURPOSE: The job-holder is responsible for authorizing a sub-section of operations within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner subject to high risk management and Banks / Regulator Compliance standards. S/he is expected to support the unit in - Ensuring efficient error free authorization of...

Remote

First Abu Dhabi Bank

Abu Dhabi

8 hours ago

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Contract Manager

New

AED 120,000 – AED 200,000 per year

Overview The Contract Manager – Hard Services is responsible for managing, reviewing, and renewing hard services contracts to ensure compliance, clarity, and alignment with actual operational requirements. The role focuses on contract optimization, measurable performance outcomes, and effective contract governance. Key Responsibilities - Manage and lead the renewal of Hard Services contracts...

Aswaq Management and Services

Abu Dhabi

8 hours ago

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Senior Engineer- Messaging & Collaboration

New

AED 120,000 – AED 200,000 per year

Overview Job Descriptions: The Telephony and Communication engineer will be responsible for maintaining the availability reliability and integrity of the Telephony and Collaboration services. JOB PURPOSE: This position is responsible for providing Solution Design implementation administration expertise and support of all aspects of the Telephony and communication products for the local head...

Remote

First Abu Dhabi Bank

Abu Dhabi

8 hours ago

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24/7 Contact Center Team Lead – Abu Dhabi (CX & SLA) - Apply

New

A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...

First Abu Dhabi Bank (FAB)

Abu Dhabi

15 hours ago

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VP Fraud Monitoring

New

AED 200,000 – AED 300,000 per year

Overview The Financial Crime Operations function is part of the credit administration team and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. Responsibilities - The role of the VP Fraud Monitoring entails leading and establishing a team of Fraud alert Analysts operating on a 24/7 basis. - The incumbent will be responsible to document and...

First Abu Dhabi Bank (FAB)

Abu Dhabi

an hour ago

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Senior Officer, Inward Payment - Payment Centre Al Ain (Emiratised Role)

New

AED 60,000 – AED 120,000 per year

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in - Ensuring efficient error free processing of transactions with strict...

First Abu Dhabi Bank (FAB)

Abu Dhabi

an hour ago

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AVP, Contact Centre Operations (Emiratized Role)

New

AED 200,000 – AED 300,000 per year

Responsibilities - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on-the-job training and constructive feedback to assigned team to support their overall development. - Promote the organisation’s values and ethics in all...

First Abu Dhabi Bank (FAB)

Abu Dhabi

8 hours ago

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Senior Officer- Retail Loans Operations

New

AED 120,000 – AED 200,000 per year

Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your...

First Abu Dhabi Bank (FAB)

Abu Dhabi

8 hours ago

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