quality analyst jobs in United Arab Emirates

QA Analyst: Call Quality & Complaints Insights

New

AED 120,000 – AED 200,000 per year

A leading banking institution in Abu Dhabi is seeking a Quality Assurance Analyst to perform quality evaluations for complaints resolution. The ideal candidate will have experience in customer service or contact centers, with excellent analytical and interpersonal skills. This position requires a Bachelor's degree in a related field and is open to UAE Nationals only. The role involves significant...

ADIB - Abu Dhabi Islamic Bank

Abu Dhabi

9 hours ago

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Quality Assurance Analyst

AED 120,000 – AED 200,000 per year

الوصف الوظيفي Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose: - Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities of the role Responsibilities: - Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries - Sharing call quality check results with the team and...

ADIB

United Arab Emirates

9 hours ago

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Banking QA Analyst - Call Center Quality & Analytics

AED 120,000 – AED 200,000 per year

A leading bank in the UAE is seeking a Quality Assurance Analyst to conduct evaluations of complaint resolutions within the organization. The role requires experience in a customer service environment, focusing on enhancing call quality processes and ensuring adherence to banking policies. The ideal candidate should possess excellent analytical skills and hold a Bachelor’s degree in a relevant...

Abu Dhabi Islamic Bank

United Arab Emirates

9 hours ago

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Credit Risk Analyst II: Data Quality & Risk Insights

AED 120,000 – AED 200,000 per year

A prominent financial institution in Dubai seeks a Credit Risk Analyst II to focus on data quality support in global contract negotiations and trades. The role involves data entry, documentation review, and regulatory compliance. Ideal candidates will have 0-2 years of relevant experience, a bachelor's degree, and strong analytical skills. The position offers full-time engagement and requires...

22333 Citibank N.A. UAE - GCB Multiple Ledger

Dubai

9 hours ago

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Elite Contact Center Quality Analyst

AED 60,000 – AED 120,000 per year

A customer service solutions company in Dubai is seeking a Quality Analyst to audit and evaluate the customer service team's interactions. The role involves data analysis to identify areas for improvement and conducting feedback sessions with agents. Candidates should have 2-3 years of experience in customer service, at least one year in quality assurance, and must be UAE Nationals. This...

Talents of Endearment

Dubai

9 hours ago

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CX Quality & AI Optimization Analyst

AED 120,000 – AED 200,000 per year

A leading property technology company in Dubai seeks an Operational Excellence Analyst to enhance service quality across support channels. You'll define standards and analyze performance, translating insights into strategic improvements. Ideal candidates will have a relevant degree and experience in quality assurance or customer service, with strong analytical and communication skills. The role...

Property Finder

Dubai

9 hours ago

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Account Onboarding / Renewal – Quality Assurance Analyst, MENA-APAC Region

AED 120,000 – AED 200,000 per year

Saxo Bank A/S is expanding its Financial Crime Prevention Quality Assurance Team throughout the MENA and Asia Pacific regions. To further strengthen the quality of client onboarding and renewal processes, the team is seeking candidates who will conduct Quality Assurance tests and inspections across offices located in Dubai, Singapore, and Japan. The selected candidates will be based in the Dubai...

Saxo Bank

Dubai

9 hours ago

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CX Quality & AI Excellence Analyst

AED 120,000 – AED 200,000 per year

A leading real estate technology firm in Dubai is seeking an Operational Excellence Analyst to drive service excellence across its customer support channels. The role involves defining service quality standards, analyzing performance trends, and improving customer satisfaction metrics. The ideal candidate has a Bachelor's degree in a relevant field and 2-4 years of experience in Quality Assurance...

Property Finder Group

Dubai

9 hours ago

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Product Quality & Analytics Analyst - Returns (Dubai)

AED 120,000 – AED 200,000 per year

A leading e-commerce company is seeking a Product Quality Analyst (L3) in Dubai. This role combines quality assurance testing with product analytics to enhance customer return experiences. You will execute test cases, analyze trends, create dashboards, and provide data-driven recommendations. The ideal candidate will embody leadership principles such as customer obsession and have strong...

Amazon

Dubai

9 hours ago

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Python Analyst: Data Quality & Automation (Remote)

AED 120,000 – AED 200,000 per year

A leading data analytics firm is seeking an attentive Analyst with strong Python skills to support Quantitative Researchers. The role focuses on ensuring data quality, developing internal tools, and assisting in research tasks. Ideal candidates enjoy structured workflows and intellectually engaging work. A background in STEM is preferred, and no finance experience is required. This role offers a...

Remote

Eqvilent

United Arab Emirates

9 hours ago

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Arabic NLP Data Analyst — MT Quality & Data Pipelines

AED 120,000 – AED 200,000 per year

A leading e-commerce company is seeking a Language Data Analyst to join its Global Language Solutions team in Dubai. This role involves monitoring MT quality, conducting data analysis, and collaborating with quality and engineering teams. The ideal candidate should be a native Arabic speaker with strong English skills and extensive experience in data analysis or computational linguistics. The...

Hybrid

Trendyol Group

Dubai

9 hours ago

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Sr Quality Analyst

AED 120,000 – AED 200,000 per year

Minimum Qualification Bachelor’s degree in related discipline. - Has 5+ years’ experience in Appium Selenium with Java - Experience in Automated Testing of GUI and functional aspects of Client - server and Mobile-based Applications on multiple levels of SDLC and Software Testing Life Cycle (STLC). - Strong Knowledge of Object-Oriented Programming Concepts(OOPS) and Java Skills - Strong...

Hybrid

Dicetek LLC

Abu Dhabi

9 hours ago

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Data Management Analyst — Power BI & Data Quality

AED 120,000 – AED 200,000 per year

A leading technology services provider is seeking a Data Analyst for their UAE operations. The role requires 5+ years of experience in data analysis, mapping, and documentation. Candidates should have expertise in Microsoft Excel and familiarity with BI/reporting tools like Power BI. Key responsibilities include reviewing data from multiple sources, developing data documentation, and working with...

VAM Systems

Dubai

9 hours ago

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CX Quality & Process Excellence Analyst

AED 120,000 – AED 200,000 per year

A leading property technology firm in Dubai is seeking an Operational Excellence Analyst to improve quality and performance in customer interactions. The ideal candidate has a Bachelor’s degree in a related field and 3-5 years of experience in Quality Assurance or Customer Service Operations. You will conduct assessments, implement quality scorecards, and utilize data analytics to drive...

Property Finder

Dubai

9 hours ago

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Quality Analyst – Contact Center (Emirati National)

AED 60,000 – AED 120,000 per year

Quality Analyst – Contact Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 2-3 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....

Talents of Endearment

Dubai

9 hours ago

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Quality Assurance Analyst

AED 120,000 – AED 200,000 per year

Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities of the role Responsibilities - Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries - Sharing call quality check results with the team and providing the...

ADIB - Abu Dhabi Islamic Bank

Abu Dhabi

9 hours ago

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Product Quality Analyst, MENA Product Team

AED 120,000 – AED 200,000 per year

Join Amazons MENA Product team to drive data-driven improvements in customer return. This dual role you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance...

Amazon

Dubai

9 hours ago

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CX Quality & Automation Analyst

AED 120,000 – AED 200,000 per year

A leading property portal in Dubai is seeking an Operational Excellence Analyst. This role is pivotal in enhancing quality and performance across contact center operations. Responsibilities include quality assessments, designing scorecards, and analyzing customer interaction metrics. The ideal candidate will have a Bachelor's degree and 3-5 years in Quality Assurance or Customer Service...

Property Finder Group

Dubai

9 hours ago

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Quality Assurance Analyst

AED 120,000 – AED 200,000 per year

Overview Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities - Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries - Sharing call quality check results with the team and providing the required coaching wherever...

Abu Dhabi Islamic Bank

United Arab Emirates

9 hours ago

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Banking Quality Assurance Analyst – Complaints

AED 120,000 – AED 200,000 per year

A leading bank in the UAE is seeking a Quality Assurance Analyst to ensure effective resolution of customer complaints. The successful candidate will perform quality evaluations and share findings with the team, while also managing daily updates and supporting team leaders. Candidates must possess strong analytical and communication skills, along with a bachelor's degree in finance or related...

ADIB - Abu Dhabi Islamic Bank

Abu Dhabi

9 hours ago

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