A prestigious semi-government entity in Dubai is seeking an experienced Manager in Customer Complaint Management to lead complaint resolution efforts. This role focuses on enhancing customer satisfaction and driving continuous service improvements. Candidates must possess a Bachelor's degree in Business and 4-6 years of relevant experience, along with strong communication and analytical skills....
A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...
A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage and enhance complaint management processes across the Group. The successful candidate will develop and implement strategies, lead a team of professionals, and ensure high standards in customer service. With a bachelor's degree and over 5 years of experience in banking or customer service, this role demands...
A leading banking institution in the UAE is seeking a Customer Experience Agent in Ras Al Khaimah. This role involves handling customer feedback and complaints via the call center, ensuring timely resolution and high customer satisfaction. Ideal candidates should have up to 2 years of customer service experience and be skilled in problem-solving and communication. This position is exclusively for...
A leading bank in the UAE is seeking a Quality Assurance Analyst to ensure effective resolution of customer complaints. The successful candidate will perform quality evaluations and share findings with the team, while also managing daily updates and supporting team leaders. Candidates must possess strong analytical and communication skills, along with a bachelor's degree in finance or related...
A government client seeks Complaint Handlers in Abu Dhabi with 6-10 years of experience in banking. Candidates will manage customer complaints on social media, ensuring timely resolutions and professional engagement. The role requires a Bachelor's degree and fluency in Arabic and English. This is an outsourced position that emphasizes teamwork and proactive communication. Interested applicants...
A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage customer service issues and complaints effectively. The role involves resolving product or service problems, ensuring adherence to policies, and maintaining customer records. Achieving targets related to service standards and customer satisfaction is essential. Ideal candidates should demonstrate flexibility,...
Responsibilities
- Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry.
- Customer focused and resolution oriented without compromising the bank’s interest.
- Strong communications skills with good language command (oral and written) in Arabic and English languages.
- Strong knowledge in Banking Products, systems, and...
A leading technology solutions provider is seeking candidates for a full-time role aimed at providing operational and administrative support for their Customer Experience Department. Candidates should have at least 2 years of experience in a similar role, with strong communication skills in English and Arabic. Knowledge of the MENA markets and banking experience are advantageous. The position is...
Overview
JOB PURPOSE: To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group.
- To proactively contribute to identifying continuous improvement initiatives developing business intelligence to identify changes and solutions which improve the resolution of complaints across the Group on a day-to-day basis for our...
- Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Ensure...
We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity.
Key Responsibilities
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Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions.
-
Analyze recurring issues, identify root...
A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...
Overview
JPC - 4363 - Complaint Handlers
Location: Abu Dhabi
Experience: 6-10 years (Banking)
Position: Outsourced
Client: Government
Qualification: Bachelor’s Degree
Languages: Arabic & English
Core Responsibilities
- Managing Complaints Monitor customer complaints and inquiries on social media platforms like Facebook, Twitter, Instagram, and LinkedIn.
- Respond to complaints in a...
A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's...
We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity.Key Responsibilities
-
Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions.
-
Analyze recurring issues, identify root causes,...
A social media management firm in Abu Dhabi is seeking a professional to monitor customer complaints across social platforms. The role involves engaging with customers directly, resolving inquiries, and collaborating with various teams to enhance service delivery. Candidates should be adept at tracking metrics and improving processes, ensuring the brand's voice is maintained throughout...
To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit...
JOB PURPOSE
The role holder is responsible for managing developing and driving cross-functional programs that help transform complaint management processes:
- To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group.
- To capture investigate and respond to complaints and compliments for the Group as a whole and...
A leading financial institution is seeking a Customer Service Representative in Abu Dhabi. The role involves managing customer service issues, ensuring quality standards, and contributing to team success. Ideal candidates will have 1-2 years of relevant experience and must possess strong communication skills in English and/or Arabic. This full-time position emphasizes flexibility in shift...