Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B)...
About Us
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel voice agents and bots Exotel is trusted by more than 7000 clients worldwide spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.
Customer expectations are evolving and...
At IDEMIA we aim to offer our employees a dynamic and exciting environment where you have opportunities for career growth and professional development.
Internal mobility is a great way for you to energize your career and to build your personal brand. Its also a great way to explore other functions professions or countries as IDEMIA operates in different businesses and in 50 locations around the...
A fast-growing fintech company in Dubai is hiring a Head of Customer Success to lead post-sales excellence and drive retention, renewals, and expansion. In this pivotal leadership role, you will manage a team of Customer Success Managers and collaborate cross-functionally to ensure customers receive maximum value. Ideal candidates will have 8+ years in Customer Success, experience leading teams,...
The CRM Manager will be responsible for developing, executing, and optimizing customer relationship management initiatives across all brands. This role focuses on improving customer engagement, retention, and lifetime value through targeted communication, segmentation, and data-driven decision-making. The CRM Manager will work closely with marketing, retail, analytics, and tech teams to ensure...
Overview
The Opportunity: This role offers the opportunity to influence strategic and commercial decision-making across the Travel Retail Middle East business. You will provide high-impact analytical support and commercial insights, enhancing performance visibility, identifying growth opportunities, and enabling data-driven actions. The role involves analysing sell-out and value market share...
About Médetone
Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager...
A leading SaaS provider in Dubai is seeking a Senior Customer Success Manager to own customer relationships, implement strategies for account expansion and retention, and serve as a trusted advisor to customers. The ideal candidate will have over 8 years of experience in B2B SaaS environments, strong project management skills, and proficiency in customer success software. This role demands a...
A fintech company in Dubai is seeking a Product/Performance Analyst focused on enhancing customer approval rates and user experiences. This role involves identifying issues in customer journeys, analyzing data, and implementing solutions to minimize drop-off rates. The ideal candidate should have proven skills in customer journey optimization, a strong analytical background, and experience with...
A leading technology solutions provider in Dubai seeks a Customer Success Manager to enhance customer relationships and drive engagement with their solutions. You will collaborate with stakeholders, provide strategic guidance, and ensure high customer satisfaction through proactive account management. Ideal candidates should have a Bachelor’s degree and at least 3 years of experience in account...
A leading technology company is seeking a SaaS Outcome Customer Engineer in Dubai. This role involves managing deployment plans and driving revenue growth by clearing blockers for SaaS customers. The ideal candidate has a Bachelor's degree, 6 years of experience in cloud native architecture, and strong technical engagement skills. Join a dynamic team to enhance customer satisfaction and product...
A prestigious semi-government entity in Dubai is seeking an experienced Manager in Customer Complaint Management to lead complaint resolution efforts. This role focuses on enhancing customer satisfaction and driving continuous service improvements. Candidates must possess a Bachelor's degree in Business and 4-6 years of relevant experience, along with strong communication and analytical skills....
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented burning? —...
A technology solutions provider located in Dubai is seeking a Senior CRM Developer to build and customize CRM solutions using Microsoft Dynamics 365. Responsibilities include designing custom solutions, collaborating with teams, and enhancing user experience through dynamic workflows and dashboards. The ideal candidate will possess strong programming skills in C# and JavaScript, alongside proven...
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Power UAE's skyline with smarter technology.
SmartSite is transforming how the construction industry builds worldwide. With operations across the UK, US, and Canada, and new presence in the UAE, we’re scaling fast. Now, we’re looking for a Customer Success Manager in Dubai to help bring that vision to life on every site we serve.
Your mission:
As our Customer Success Manager, you’ll be the...
A dynamic online pharmacy in Dubai is looking for a Customer Service Manager to lead their customer service team. This role focuses on improving customer satisfaction and loyalty by overseeing service operations and implementing effective policies. Candidates should have proven experience in customer service management, strong leadership skills, and a passion for exceptional customer service....
Our client is hiring a Head of Customer Success to lead post-sales excellence and drive retention, renewals and expansion for a fast-growing fintech/software business. This is a pivotal leadership role, managing a team of Customer Success Managers and partnering cross-functionally to ensure customers get maximum value from the platform.
What you’ll be responsible for:
Operational excellence
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Outcome Customer Engineer, SaaS Delivery
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X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Dubai - United Arab Emirates; Doha, Qatar; Riyadh Saudi Arabia.
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
-...
The Senior Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers’...