AED 60,000 – AED 120,000 per year
Key Responsibilities
- Respond promptly to support requests received via email phone or ticketing system.
- Accurately log and categorize incidents and service requests in the ITSM tool.
- Provide initial diagnosis and resolve routine issues using defined procedures.
- Escalate unresolved issues to Level 2 (Infrastructure) or Level 3 (Application) support teams or designated SMEs.
- Monitor...
Hybrid